The Executive Director for Infrastructure Services is responsible for the daily management of the Development Operations and Public Relations Departments. The Executive Assistant for Infrastructure Services is responsible for assisting the Executive Director in the daily management of the Infrastructure Services and the execution of the below responsibilities:
- Drive change within the Infrastructure Services and ensure that they are kept running efficiently and that policy and projects set by the Board of Governors are completed on time and to the expected IVAO standard.
- Line manages the DIRs/ADIRs of the Infrastructure Services and carries out performance reviews at least once every 12 months.
- Oversee staff changes within Infrastructure Service Departments and ensure that Infrastructure Services staff members feel supported.
- Ensure that Infrastructure Service Departments are coordinating with the Board of Governors Officer responsible for the respective department, other HQ departments, and providing adequate levels of support for divisions and users.
- Foster a spirit of inclusiveness and open communication which results in constructive feedback being provided and then acted upon.
- Maintain an open line of communication with relevant stakeholders related to the Infrastructure Services.
- Assist other areas of the organisation in matters relating to the Infrastructure Services.
- Be a final point of contact for all users relating to the Infrastructure Services.
- Ensure that departments are adequately resourced and that any staffing issues are addressed.
- Liaise with the other Executive Directors to ensure that divisional departments, specifically Development Operations and Public Relations, are running in accordance with the IVAO Rules, Regulations and Policies and HQ departmental policies.
- Resolving departmental disputes in a controlled, objective and fair manner.
- Receiving, analysing and providing feedback on adjustments for proposed changes to the IVAO Regulations for Infrastructure Services.
- Ensure an operational and stable network that's effective for our users and provides the features and facilities that our users expect.
- Ensure the continued development of new and current technological assets, in conjunction with other Executive Directors and their requirements for each Service, both departmentally and divisionally.
- Ensure IVAO has a fully functioning and coherent internal and external appearance utilising internal and external communication tools, including the forum, Discord and social media.
- Promote the cooperation and good-image of IVAO to external stakeholders, specifically in relation to public relations.
- Participate in wider discussion with the Executive Council to ensure that projects are coordinated and any overlaps managed to ensure maximum efficiency across the organisation.
- Actively seek the collaboration and approval of other Executive Directors where overlaps occur within other areas of the network.
- Actively participate within Executive Council meetings and discussion regarding the wider day-to-day operations of the network.
- Provide a liaison between the Executive Council and the Infrastructure Services where required.
- Implement policy and R&R within the Infrastructure Services as set by the Board of Governors.
- Provide a monthly update to the BoG on the Infrastructure Services, focusing (though not exclusively) on decisions, project updates and timelines.
- Attend a Infrastructure Services review with the President/Vice President and the Board of Governors Officer responsible for the respective department at least once every 3 months to discuss (though not exclusively) the vision, future policy and R&R updates for the Infrastructure Services.
- Provide a joint liaison, along with the Board of Governors Officer responsible for the respective department, between the Board of Governors and the Infrastructure Services where required.
- Perform any other reasonable responsibilities as required by the Board of Governors.
- Maintain an active, cohesive and bi-directional line of communication with the Board of Governors Officer responsible for the respective department.
- Communicate concerns to the PRE/VPRE where the relationship between the Executive Director for Infrastructure Services and the Board of Governors Officer responsible for the respective department is not operating in the positive interests of IVAO.
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