¶ Membership Director and Assistant Director Job Description
Line Manager: Executive Director for Central Services (EXDC) and Executive Assistant for Central Services (EXAC)
Description: The Membership Director and Assistant Director are responsible for all membership related matters in both senior and divisional level on the network
Membership Director and Membership Assistant Director (MD and MAD)
- Manage and oversee the general activities of the HQ Membership Department.
- Work for the delivery of the IVAO Strategy.
- Ensure the daily operations of the HQ Membership Department run efficiently.
- Coordinate the activities of all HQ Membership Department teams.
- Ensure proper workload distribution within the department and carry out regular activity audits.
- Establish and maintain streamlined communication within the department (eg. hosting regular meetings).
- Establish and maintain streamlined communication with other departments for projects of common interest.
- Facilitate the establishment of proper coordination between membership departments from different divisions and regions.
- Attend regular meetings with Central Services providing status updates and progression reports.
- Manage the HQ Membership Department human resources under supervision and approval of Central Services. (eg. selective processes, appointments, trial reviews, disappointments, etc).
- Develop, implement, maintain and update network policies and standards for membership whilst enforcing its compliance across the network.
- Provide full training, tools and access for new HQ membership staff members and monitor their performance.
- Supervise and assist the divisional membership staff on all related matters.
- Issue membership staff internal circulars for divisional membership staff.
- Create, develop and implement membership projects.
- Provide members with support on all membership related matters and respond to messages, emails and requests, from within or outside the department, in a timeframe of 48h maximum.
- Assign regional contacts, from the MAx team, to IVAO regions.
- Manage IVAO Awards.
- Ensure implementation of the Strategy Document items for the Membership Department.
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