The Executive Director for Operational Services is responsible for the daily management of the ATC Operations Department, Flight Operations Department and Special Operations Department. The Executive Assistant for Operational Services is responsible for assisting the Executive Director in the daily management of the Operational Services and the execution of the below responsibilities:
- Drive change within the Operational Services and ensure that they are kept running efficiently and that policy and projects set by the Board of Governors are completed on time and to the expected IVAO standard.
- Line manages the DIRs/ADIRs of the Operational Services and carries out performance reviews at least once every 12 months.
- Oversee staff changes within Operational Service Departments and ensure that Operational Services staff members feel supported.
- Ensure that Operational Service Departments are coordinating with other HQ departments, and providing adequate levels of support for divisions and users.
- Foster a spirit of inclusiveness and open communication which results in constructive feedback being provided and then acted upon.
- Maintain an open line of communication with relevant stakeholders related to the Operational Services.
- Assist other areas of the organisation in matters relating to the Operational Services.
- Be a final point of contact for all users relating to the Operational Services.
- Ensure that departments are adequately resourced and that any staffing issues are addressed.
- Liaise with the other Executive Directors to ensure that divisional departments, specifically ATC, Flight and Special Operations, are running in accordance with the IVAO Rules, Regulations and Policies and HQ departmental policies.
- Resolving departmental disputes in a controlled, objective and fair manner.
- Receiving, analysing and providing feedback on adjustments for proposed changes to the IVAO Regulations for Operational Services.
- In conjunction with the Executive Director for Central Services, ensure that there is an adequate supply of controllers and pilots.
- In conjunction with the Executive Director for Central Services, ensure that controlling, flying and special operations standards are set for the network “as real as it gets” with maintenance of those standards through adequate, clear, concise and transparent training and documentation.
- Ensuring that external stakeholders, such as VAs and SOGs feel included and supported within IVAO and that IVAO provides every opportunity for VAs and SOGs to join, and be recognised, by IVAO.
- Participate in wider discussion with the Executive Council to ensure that projects are coordinated and any overlaps managed to ensure maximum efficiency across the organisation.
- Actively seek the collaboration and approval of other Executive Directors where overlaps occur within other areas of the network.
- Actively participate within Executive Council meetings and discussion regarding the wider day-to-day operations of the network.
- Provide a liaison between the Executive Council and the Operational Services where required.
- Implement policy and R&R within the Operational Services as set by the Board of Governors.
- Provide a monthly update to the BoG on the Operational Services, focusing (though not exclusively) on decisions, project updates and timelines.
- Attend an Operational Services review with the President/Vice President at least once every 3 months to discuss (though not exclusively) the vision, future policy and R&R updates for the Operational Services.
- Provide a liaison between the Board of Governors and the Operational Services where required.
- Perform any other reasonable responsibilities as required by the Board of Governors.
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