In this space, we present an overview of who we are, what we do, and the ways you can contact us. 📝
Our Membership Department team consists of the Membership Director - MD, the Membership Assistant Director - MAD, and the Membership Advisors - MAxx. 🌐
Our primary aim is to support members with all membership queries in a short time and with high quality. Starting from member registration, you will sense that our team is always there for you, ready to comply with all changes or updates in your account. 🛫
We are responsible for maintaining the database of IVAO members, dealing with account queries, and issuing certain awards. 🏆
You can reach out to the Membership Department with any queries at members@ivao.aero.
Please note: Always reach out to us using the email address you initially used for your IVAO registration, and please correspond in English. If you've lost access to this email, identity verification through an ID check will be necessary to confirm account ownership.
Support is also available on the IVAO Family Discord: Click on “create-a-ticket” and select “Create an IVAO Membership Support Ticket” to get in touch with our HelpDesk team. 💌
Got questions? We’ve got answers! Our team has compiled a list of the most common queries and concerns from our members. Whether you're new to IVAO or have specific questions about your membership, we've got you covered. Check out our FAQs page for detailed information and solutions to all your questions. 🧐