In this topic, some frequently asked questions regarding the Training Department will be covered.
Please read them before you send an e-mail to the Training Department.
Questions related to other departments may be covered in the F.A.Q. section of this forum, or in the forum of the relevant Departments.
A: The Training Department is here for you at www.ivao.aero/training.
We also provide the IVAO Training Documentation , where you will find useful information as well as deep knowledge of both real and virtual aviation.
As you are registered in a specific division, you should contact your local Training Department. Their Coordinators are always available at the following addresses XX-tc@ivao.aero and XX-tac@ivao.aero. You may also visit their web site, found at: http://XX.ivao.aero (each time, replace ‘XX’ by the two-letter code of your Division).
What could you ask the Training Department? Easy answer: Training! Indeed, Training Staff Members are either professional or qualified people who are there in order to help you to get more flying or ATC skills.
A: First of all, check our Exam Policy to learn how IVAO's exam system works. Then, when you are ready to take your exam, visit your IVAO Profile and switch to the tab “Exam”.
This is the link to the training part of your member details, where you can request theoretical and practical exams.
When your theoretical exam is finished and submitted, it will be evaluated automatically. You will have to wait some time as the process of evaluation is automatic, but must be initiated manually. As soon as your exam is evaluated, you will receive an e-mail with the result.
For practical exams, an examiner will receive the request and then will contact you in order to arrange further details (such as time/date and location). Make sure you are familiar with the Briefing Guides provided before requesting any exam!
A: There is no need to chose between the HQ Training documentation or your divisional training documentation as they are complementary.
The HQ training documentation is based on general concepts, applicable anywhere, based on real ICAO and EASA documentation. Therefore, it is international. All MCQs are also based on this documentation
Your division will instead focus on regional aspects and local procedures. Trust your divisional training team, especially for a practical exam.
Except in special cases, The Training HQ does not provide training to members; this is the role of the divisions.
There are 2 methods to request a training
The first one is the correct one:
First go on your IVAO Profile
Then click on My Personal Details -> You will see a part for training
Finally click on the button For more details or to request a new training check here
As we know that sometimes this method is complicated for new members, there is an other way to request a training
The other possibility is to write an email to your divisional training department. The email address is always the same: xx-training@ivao.aero. Simply replace the "xx" with the letter of your division (CA, FR, CH, ES, etc.)
The best thing to do is to contact your division's training department with a copy to the Director and Assistant Director. If the problem is not resolved, contact us withe the following email address training@ivao.aero
Sometimes the Trainers are overloaded. Be patient but not too much.
A: Your divisional trainers are the ones who can help you to understand.
But of course, the Training Documentation Team remains available!
A: Yes, the informations are correct. The Training Documentation Team uses the actual real documentation and then synthesizes the informations. Proofreading is also required.
However, if you find any mistake in the documentation, please contact us at the following email address t-documentation@ivao.aero
Trainers will always give you feedback; they are trained to do that. This feedback can be written or verbal.
A: Your examiner normally has 15 days to evaluate your exam or latest contact you and arrange the date and time for your exam. Once this period is likely to be exceeded, you should try to contact the examiner directly. The examiner and e-mail address can be found by visiting the exam entry in your IVAO Profile, then looking up the Staff tab on the examiner's profile. If you fail to contact your examiner, please use our Contact Form or send a mail to training@ivao.aero. Always include your IVAO VID and exam number.
A: According to our Exam Policy, your practical exams should be done at the latest 1 month after applying for it.
All practical exams that are older than 2 months are automatically cancelled.
In addition, all exams which are scheduled but not attended, for whatever reason, and all exams where the examinee doesn't contact the examiner for a scheduling will also be cancelled by the HQ Training department. This is to avoid too many “failed” exams in the history that are actually “no shows”.
If your exam has been cancelled, send a mail to [TD and TAD], with your VID, to reactivate it.
If there are no other reasons not to reset your exam, we will do it immediately.
A: Please check that you meet the required online hours for the rating. Generally the system allows you to make the Altitude/Aurora exams earlier than the required hours.
However your rating will be upgraded after you have achieved the online hours required for the rating.
If you already have the online hours, make sure you log in into an ACTIVE ATC position (Aurora) or flying (Altitude) at least 15 minutes. Only thereafter your rating will be upgraded.
Usually the rating upgrade is automatically updated every 4 hours.
There is no need to email anyone about this as this process is completely automatic.
A: We are confronted more and more often with requests for resetting theoretical exams timed out/cancelled due to technical problems (loss of Internet connection, computer crash, time out…).
The answer to any issues you are facing is unique:
We remind all members taking a theoretical exam that, after they initiate the exam (45 minutes), they should save their answers (Send button) on a regular basis. Only the last submission is taken into account for exam evaluation. This should avoid the exam being marked 0 in case a problem occurs.
the system does not allow the resetting of theoretical exams, as in this case the same exam will appear again.
In order to shorten the time for applying again, members should take point above into account, and don't hesitate to click on submit regularly (by using save button. Pressing this button will not prevent you from continuing your exam, it just saves your answers. So use the the correct answered questions have direct influence on the delay, even if a time out happens**
We strictly recommend the following
DO NOT USE web page translator - integrated in any browser!
If you using the add on, and translating the website with the translator add-on, the difference between the IVAO system date and time format (UK format f.i. DD/MM/YYYY ) and the translated page language format ( i.e. Hungarian or other country format YYYY/MM/DD) lead to an error.
After the translating the website, the exam system is recognizing the new date, which is on the new format definitely later than the true and original date and start time of the exam.
The difference leads to a timed out exam, marked automatically 0/100 by the system.In other hand, system does not allow the resetting of theoretical exams, as in this case the same exam will appear again.
Consequently, the Training department will always refuse to reset or delete unfilled or timed out exams.
In order to shorten the time for applying again, members should save their answers on a regular basis so as to avoid the exam being marked 0 if a disconnection or a time out happen.
A: Are you puzzled about a question in your theoretical exam? Was it marked wrong, even though you are pretty sure you answered right? We will help you.
To get help, send an e-mail to training@ivao.aero, and include the exam's number as displayed in your profile besides your specific question about the exam. Of course we will not just give away the correct answers, but you will get enough explanation and some pointers to find out the correct answer yourself. For the MCQ only, you can also ask to the Training Documentation team: t-documentation@ivao.aero
_ Please do not post any exam questions in the forum. Thank you. _
A: The Training Department approves announcements of training sessions in this forum board.
Announcements on the IVAO Family Discord server can also be made
Naturally, announcements to attract traffic are only valid for ATC training.
The announcement posts will be deleted latest one week after the session took place.
We must use this procedure in order to maintain a certain order in this forum.
Please, use our Contact Form to conveniently send a message to the Training Department. You can also send your e-mail to training@ivao.aero. For a specific question about the IVAO Training Documentation Database, you can send an email to t-documentation@ivao.aero
If you are trying to contact a specific person, please look up the personal e-mail address on the Training Staff List (including both HQ and Division Training Staff).
To giving an appropriate help and correct answer, we always need to identify you, and for that we requesting following details from you:
Also please make sure, you are sending us your email in English.